Refund policy

Thank you for shopping with Hey Birdee! We take pride in creating handmade 3D wood art with care and attention to detail. Please review our policy before making a purchase.

Custom & Made-to-Order Items

• All custom or personalized items are non-refundable.

• Once you approve the design and production begins, we are unable to accept cancellations or issue refunds.

Ready-to-Ship Items

• Ready-to-ship items may be returned within 7 days of delivery if they arrive damaged or defective.

• To request a return, please contact us within 7 days of receiving your item with photos showing the damage or defect.

• Refunds will be issued after we receive and inspect the returned item.

Return Shipping

• Customers are responsible for return shipping costs, unless the item arrived damaged or defective.

• We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds

• Refunds will be issued to the original payment method.

• Please allow 5–7 business days after we receive the return for your refund to process.

Important Notes

• We do not accept returns on custom or personalized orders under any circumstances.

• We are not responsible for items lost in transit during the return.

• If you receive a damaged item, please contact us immediately so we can resolve the issue quickly.